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The Booking.
The signing of the booking form
constitutes acceptance of these conditions by the client. The booking
conditions will apply if for some reason the form has not been
completed, for example, a late booking by telephone. Following receipt of the
booking form and the appropriate payment, conformation of reservation will be
sent.
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Deposit/Payment Procedure.
A non-refundable deposit of 25% is payable upon booking. The balance of the
total holiday cost is payable 6 weeks prior to the start date of your holiday.
Bookings within 6 weeks of arrival will require full pre-payment.
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Damages/Breakages.
We ask guests to leave their accommodation in a clean and tidy condition and to pay for, or replace
anything lost or damaged. We require a returnable £100 security charge to cover this eventuality. A
cleaning charge may also be levied in the case of where additional cleaning is required.
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Smoking.
We operate a ‘No Smoking’ policy in the cottage for the benefit of other guests.
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Cancellation.
If the client does not pay the balance at the time due, we reserve
the right to cancel the booking. In this event, or if the client cancels
the booking after it is confirmed, the deposit will be forfeited.
Cancellations must be made in writing/email. We recommend you seek
holiday cancellation insurance from your insurance brokers to cover
this eventuality. Cancellation charges will be made in line with the
following table:
Cancellations made more than 42 days from arrival : 25%
Cancellations made 28 - 41 days
from arrival : 50%
Cancellations made 7 - 27 days
from arrival : 90%
Cancellations made 6 or less days
from arrival : 95%
With note to the above table, obviously, the sooner we know of your
intention to cancel, the sooner we have the opportunity to re-advertise,
and re-book. If we are able to re-book your dates, we would consider
reducing the above fees
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Cancellations due to government public health measures for Covid-19.
If you have to cancel your booking because UK government public health measures imposed
as a result of the Covid19 pandemic mean it is unlawful to travel to or to make use of Keepers Cottage, you may choose to :
(i) transfer your booking to a later date free of any administration charges, subject to availability - you will have
to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the
cost of the new booking is lower;
(ii) request a voucher with a redemption value equal to the amount previously paid by you for the booking – the
voucher terms and conditions will be available to you before you make your choice under this clause; or
(iii) obtain a refund of the amount already paid by you for the booking, less any administrative costs which we
incur in processing your refund.
You will have to contact us in order to access these options.
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Changes or cancellations made by the owners.
Whenever possible, all changes will be advised to you without delay. Should
circumstances beyond our control require us to cancel a booking, we will,
where possible make alternative arrangements. Should these prove unacceptable
to you, and once we have received in writing your instructions to this effect,
you will receive a refund of all monies paid.
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Insurance.
We are not responsible for any loss of life, injuries,
illness or loss or damage to property including motor vehicles or to that of
any guest, however caused. Please ensure children are
supervised by a responsible adult at all times. We
recommend you take out your own holiday insurance with your insurance broker
to cover these eventualities.
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Brochure.
The brochure, and any other
information sent or conveyed to you, is a guide to the quality of the
property, but we reserve the right to make modifications which are shown to be
necessary in the light of our operating experiences. In the event that
unintentional errors, mistakes or omissions occur, we cannot accept liability
for these details.
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Complaints.
We will always do our best to
ensure that Keepers Cottage is clean and tidy upon the arrival of our
guests; it is essential however that any defect or shortage which arises while
you are in occupancy is reported to us immediately, in order that the problem
can be solved as quickly as possible. Should any problems appear, we would
appreciate being advised of them by you as soon as possible.
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Arrival/Departure.
Keepers Cottage is available from 3pm on the
day of arrival and must be vacated by 10am on the day of departure. Please
telephone/email a few days before the start of your holiday to advise us
of your expected arrival.
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Dogs.
Dogs are welcome by arrangement. There is a charge of £3 per
dog per night. We would appreciate dogs being under supervision at
all times in the proximity of the cottage as we have free range poultry.
At certain times of the year, ground nesting birds and lambs need
to be protected. Please discuss this with us beforehand. Dogs are
not allowed to be left alone in the cottage.
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Use of Keepers Cottage.
Keepers Cottage may be occupied for holiday purposes only, by no more than the four people named on the booking form,
and in no circumstances can the period booked be extended without written agreement from the owners.
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