| The
Booking. The signing of the booking form
constitutes acceptance of these conditions by the client. The booking
conditions will apply if for some reason the form has not been
completed, for example, a late booking by telephone. Following receipt of the
booking form and the appropriate payment, conformation of reservation will be
sent. |
|
Deposit/Payment Procedure. A
non-refundable deposit of 25% is payable upon booking. The balance of the
total holiday cost is payable 6 weeks prior to the start date of your holiday.
Bookings within 6 weeks of arrival will require full pre-payment. |
|
Damages/Breakages. All bookings, regardless
of the period, are required to pay a refundable securiy deposit of £100. We
ask guests to leave their accommodation in a clean and tidy condition and to
pay for, or replace anything lost or damaged. A cleaning charge may also be
levied in the case of where additional cleaning is required. This may also
be deducted from the security deposit.
|
|
Smoking. We operate a ‘No Smoking’ policy in the
cottage for the benefit of other guests. |
|
Cancellation. If the client does not pay
the balance at the time due, we reserve the right to cancel the booking. In
this event, or if the client cancels the booking after it is confirmed, the
deposit will be forfeited. Cancellations must be made in writing. We recommend
you seek holiday cancellation insurance from your insurance brokers to cover
this eventuality. |
| Changes
or cancellations made by the owners. Whenever possible, all changes will be advised to you without delay. Should
circumstances beyond our control require us to cancel a booking, we will,
where possible make alternative arrangements. Should these prove unacceptable
to you, and once we have received in writing your instructions to this effect,
you will receive a refund of all monies paid. |
|
Insurance. We are not responsible for any loss of life, injuries,
illness or loss or damage to property including motor vehicles or to that of
any guest, however caused. Please ensure children are
supervised by a responsible adult at all times. We
recommend you take out your own holiday insurance with your insurance broker
to cover these eventualities. |
|
Brochure. The brochure, and any other
information sent or conveyed to you, is a guide to the quality of the
property, but we reserve the right to make modifications which are shown to be
necessary in the light of our operating experiences. In the event that
unintentional errors, mistakes or omissions occur, we cannot accept liability
for these details. |
|
Complaints. We will always do are best to
ensure that The Keepers Cottage is clean and tidy upon the arrival of our
guests; it is essential however that any defect or shortage which arises while
you are in occupancy is reported to us immediately, in order that the problem
can be solved as quickly as possible. Should any problems appear, we would
appreciate being advised of them by you as soon as possible.
|
|
Arrival/Departure. The Keepers Cottage is available from 3pm on the day of
arrival and must be vacated by 10am on the day of departure. Please
telephone a few days before the start of your holiday to advise us of your
expected arrival. |
|
Pets. Pets are welcome free of charge. One well behaved dog, kept on
a lead in the proximity of the house would be appreciated. At certain times of
the year, ground nesting birds and lambs need to be protected. Please discuss
this with us beforehand. |